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customer service representative - burton upon tre

  • Customer Service
  • Stafford
  • 16k - 20k p/a
  • Permanent
  • Full Time
  • MFL/D/038669
  • 29 Jun 2018
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Customer Service Representative - Burton upon Trent

Salary: £16,000 to £20,000

Key words: Graduate, Trainee, Sales, Customer Service Representative, Customer Services Administrator, Customer Services, Telesales,

The Role

Our client is a leading food and drink manufacture, looking to appoint a Customer Service Representative to join their team and provide product and service information to customers.

The role would suit a graduate looking for their first role or someone with 1 years' experience working in an office environment providing customer service.

Responsibilities Include:

* Manage incoming calls
* Generate sales leads
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirements

* Proven customer support experience or experience as a client service representative
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication skills

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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