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customer service agent

  • Customer Service
  • Stoke on Trent
  • Up to £9.25 per hour
  • Temporary
  • Full Time
  • Adecco
  • 22 Jun 2018
  1. Jobs in Staffordshire from Adecco
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Adecco are looking for passionate and highly motivated Customer Service Agents, who aim to provide a high standard of customer excellence on behalf of our prestigious multinational Client and their customers.

Customer Service Agent

As a Customer Service Agent you will be the first point of contact, and will provide a personable and professional service, effectively communicating with customers of all levels. There is no element of sales within this role, in the sense that there will be no cold calling to prospect customers.

You will be situated in our vibrant, friendly and energetic contact centre in Newcastle under Lyme, which is local to the town and its amenities.

Working for Adecco is more than just a job. We offer an excellent benefits package, structured career ladders/progression criteria and unrivalled self-development programmes including training courses and qualifications.

Shift Pattern: 37.5 hours Monday - Friday flexible between the hours of 8.00am - 8.00pm

Salary: £9.25 per hour

Duration: Temporary on going

Location: Newcastle under lyme town

Responsibilities:

* Receiving and making a high volume of inbound calls direct to customers
* Building relationships and maintaining contact from first point of contact and throughout until completion of work carried out
* Update on the progress of engineering work and appointment times
* Effectively coordinate and schedule Engineers to allocated assignments in different regions
* Updating the client database and archiving documents
* Confirming and verifying that the allocated work has been completed



It would be great to see candidates with:

* Previous contact centre experience
* Proficient in Microsoft Office essential
* A geographical awareness of the area when scheduling Engineers
* Previous experience within Facilities is desirable
* Passionate about delivering excellent customer service
* Excellent telephone manner essential



Come and join the worlds' leading staffing organisation and take part in our global mission to Perform, Transform and Innovate

Adecco is an equal opportunities employer .If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.



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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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