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it trainer

  • IT
  • Tamworth
  • £25000 - £30000 per annum
  • Permanent
  • Full Time
  • STIT
  • 06 Jun 2018
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IT Trainer

IT Product Trainer / Software / Customer Training / Tamworth / Staffordshire / Permanent

Market leading Software Company in Tamworth, Staffordshire is looking for an experienced IT Trainer to join the team due to continued success and growth!

The Software Product Trainer is responsible for the delivery of hands on software product training to Customers. This includes creating, updating and maintaining training course documentation for all standard training courses, as well as creating, updating and maintaining a Training Seminar system.

When not utilised on customer training, the Product Trainer will be engaging with managers within the business to deliver product training to new starters as well as training all teams on new modules, software changes and legislative requirements.

Key responsibilities:
*To book and schedule customer training making maximum use of availability.
*Conduct on-site customer training (occasionally web-based may be required).
*To develop and maintain a suite of standard training courses.
*To maintain all standard training course documentation to ensure it is up to date with the latest release and any software enhancement changes.
*To maintain a training seminar system to ensure it is up to date with the latest release and any software enhancement changes. Including specific example data set up to provide hands on exercises to users during the training courses.
*Handle any non-standard training course requirements, preparing bespoke training material and system setup.
*Issue Customer Surveys following all training courses and follow up on any relevant customer feedback.
*To understand the functionality of software products and become a product expert.
*To be able to communicate software system's functionality in a manner that customers can comprehend.
*To be able to recognise the different learning capabilities of delegates attending training courses and tailor the training session to ensure maximum comprehension and retention.
*To actively review and share product enhancement ideas as appropriate.
*be able to sell additional training courses as required.
*Liaising with managers in the business, develop and roll-out an internal training programme for new starters and on-going training for team members of product changes.

Key skills and experience:
*At least 2 years' previous experience in software product training to external clients
*Portfolio of sample training course documentation
*Technical background with the ability to deliver technical knowledge to a non-technical audience
*Proficient in the use of Microsoft packages.
*Pro-active and able to manage a busy schedule
*Organized and able to meet deadlines whilst working under pressure
*Full, Clean UK Driving License

This is a great opportunity to join an established organisation during an exciting period of change. The salary on offer for this position is £25,000-£30,000 plus an excellent benefits package including a company car, flexible working, on site parking and many more!

IT Product Trainer / Software / Customer Training / Tamworth / Staffordshire / Permanent

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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