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service delivery analyst - itil

  • IT
  • Alton
  • £30000 - £35000 per annum
  • Permanent
  • Full Time
  • 336547/002
  • 15 Jan 2018
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Service Delivery Analyst - ITIL - Lichfield up to £35,000 per annum + bonus + pension

My prestigious client in Lichfield is looking for an IT Service Analyst on permanent basis up to £35,000 pa. You will be working collaboratively with internal customers and other stakeholders, operate the service management and end user operations tactical plans.

Key experience required:

* Minimum ITIL Foundation qualification or demonstrable track record

* Previous exper

ience of managing contracts / third party vendors

* Previous experience of business and / or process analysis

* Previous experience of reporting

* Experience of delivering IT services in multi- site and multi outsourced partnerships

* Crisis management and Major Incident management experience

* Track record, stakeholder management and supplier management.

* As a minimum, a working knowledge of information security polices, processes and procedures

* Expert knowledge or experience of: IT service continuity, negotiation, applications support and development, change management

Ideal candidate must be a strong communicator and have excellent stakeholder management skills.

Please do not hesitate to apply.

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