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head of hr service delivery

  • Human Resources
  • Leek
  • £60000.00 - £65000.00 per annum
  • Permanent
  • Full Time
  • 3205530
  • 12 Jan 2018
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HEAD OF HR SERVICE DELIVERY

Your new company

My client are a highly successful food manufacturer who have undertaken an extensive growth plan through a number or recent acquisitions. Following a review and restructure of the HR service offering, they have created a new role of Head of HR Service Delivery to help drive through a best in class HR provision.


Your new role

Reporting into the HR director, responsible for leading a cross HR and Payroll specialism team based out of their head office in Staffordshire, with regular travel to their sites in Shropshire and Cheshire.

You will deliver thought-leadership, support and challenge to the HR Director to support the development and delivery of the group UK People Strategy. Develop, implement and monitor the effectiveness of the service delivery plans to ensure delivery of a best practice and fit-for-purpose HR service across the UK businesses and work collaboratively with business and HR colleagues to identify and shape HR strategies, practices, procedures and to continually develop the UK organisation.

You will provide an internal payroll service to the UK businesses, rationalising multiple complex payroll runs and streamlining to be administratively efficient and meeting the needs of the customer Lead, develop and motivate a diverse team of high calibre, technically proficient experts to ensure delivery of high quality and efficient HR services to internal customer groups.

As Head of HR Service delivery you will manage and monitor individual and team performance to ensure team/business services are delivered in line with agreed objectives, standards and regulatory requirements whilst selecting and managing a network of suppliers/partners to ensure delivery of consistent, effective and quality expertise in line with global, regional and local business requirements.

Drive the development and production of management information, analysis and reporting that supports and informs timely and effective business decision making. Coach and develop HR colleagues in aspects of HR Service delivery

Work closely with Group Reward team to influence the design and delivery of Group-led solutions and to plan and execute appropriate UK roll-out. Monitor HR service delivery performance against agreed plans, objectives and budgets, and work with the HR Leadership team to agree actions to address any performance issues and/or capatilise on opportunities. Lead the development and maintenance of an effective control framework to identify, minimise and manage people related risks including complying with legal and/or regulatory requirements.

Develop and manage effective relationships with internal stakeholders, regional and local customer groups, to ensure the HR services support the delivery of the business unit's people and commercial objectives.



What you'll need to succeed

To be successful in the position you will have experience of developing organisations through a focus on centre of excellence, HR processes and systems, experience of developing and successful delivery of strategic priorities and plans and experience of payroll management in manufacturing environments.

You will be able to demonstrate experience of pension scheme management, working closely with third party providers and pension trustees, sourcing and negotiating supplier / partnership arrangements whilst leading and developing a team.

Skills & Knowledge:


* In-depth knowledge of HR operations, systems and processes
* Commercial focus
* In-depth knowledge of employment legislation and company obligations
* Excellent organisational and planning skills
* Impactful and clear communicating skills, able to make the complex simple

Values & Behaviour:


* Building Effective Relationships
* Leading & Coaching others
* Analytical thinking
* Using Judgment
* Consulting & influencing
* Creative thinking


What you'll

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